It's true. We care. You're not just another customer. And we're not just another company.

If you have any question or encountered any issue with your purchase (anything that you're unhappy about), please reach out and let our polite, respectful, responsive support team help you. Ask them your question or tell them what the issue is. If you have a resolution in mind, tell them too. Just fill out the form below. Someone from our team will get back to you within 1 business day.


Andy Goodman

Co-founder, MAIRICO

P.S. If you're not happy with their support, you can reach out directly to me at andy@mairico.com. I promise to go above and beyond for you (sometimes it may take a few days, so please make sure to contact support team first).

Contact Support

Please send an e-mail to support@mairico.com with your concerns, or fill out the form below. Our team will respond to you within 1 business day. 

Imperfect Product

Got an imperfect product? Whether it's damaged during shipping (common) or having a factory defect (rare but it happens), please let us know. Answer a few basic questions and we can have a new unit sent out quickly (with pre-paid envelope if you need to send back the defective unit). 

It's quick and easy. Please give us a chance to make it right.

Get FREE Extended Warranty

Gifts And Promotions

To delight you as our valued customer, MAIRICO offers you free gifts to complement your kitchen or to keep your knives sharp.

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Christmas Shipping Caution:

We still ship most orders within 24 hours, but from today onward, we are unable to guarantee them arriving before Christmas.

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